USPS & UPS Delivery Issues: Link to the USPS Tracking, https://tools.usps.com/go/TrackConfirmAction_input Link to UPS Tracking, https://www.ups.com/track?loc=en_US&requester=ST/ With some Credit Card companies online orders are covered with your credit card for loss, theft or damage. Please consult with your credit card cusotmer service to see if you qualify if you order is lost, stolen or damaged. Hewett Enterprise, LLC reserves the right to send the orders Media Mail, First Class, USPS Priority or UPS. Any additional insurance will require an increase in postage fees both USPS or UPS if the customer wishes to cover the full amount of the order, otherwise once we have shipped the product it is out of our hands and are no longer responsible for the delivery. All orders come with either a USPS or UPS tracking numbers. If you wish insurance to cover the cost of your order you will need to call to make the order 336-480-4958. Hewett Enterprise, LLC is not responsible for lost, stolen, damaged or delayed delivery once the package is shipped.